SHIPPING

Orders are processed pending item availability and credit card verification. Gina Cueto Jewelry will contact you via email if there are any issues with your order.

Orders placed on Friday or over the weekend will begin processing on the following Monday.

We do not process or ship orders on Saturday, Sunday or on observed holidays. 

To check the status of your order please email ginacuetojewelry@gmail.com or Please include your order number and a customer service representative will get back to you with a status update within 24 hours, Monday - Friday. 


RUSH ORDERS

Some of our styles can be rushed, others cannot. If you are interested in placing a rush order:

Please email the style name and custom details to ginacuetojewelry@gmail.com along with the date by which you would like to receive it.

If you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).

    We will let you know right away if a rush option and overnight shipping is available for that specific style. Please note that there will be surcharge for rush items and overnight shipping options.


    INTERNATIONAL SHIPPING

    Orders are processed pending item availability and credit card verification. Gina Cueto Jewelry will contact you via email if there are any issues with your order.


    Please note that we do NOT charge duties and taxes at time of checkout. The shipping company will be in contact with you regarding the payment of these fees.