REPAIRS & RESIZING
At Gina Cueto Jewelry quality and craftsmanship is of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair, Gina Cueto Jewelry will repair at no charge any breakage caused by manufacturer defect within 60 days of receipt of purchase.
Repairs needed after 60 days or deemed to be caused by misuse will incur repair fees at the customer’s expense. Repairs will be assessed on an individual basis. Pricing for repairs vary depending on style and typically start at $30, plus shipping.
Many (but not all) of our rings can be resized. Pricing for ring resizing varies depending on style and typically starts at $60, plus shipping. Requested ring resizing and shipping will be at the expense of the customer.
REPAIRS AND RESIZING INSTRUCTIONS
For a repair or alteration to your Gina Cueto Jewelry, please email firstname.lastname@example.org. Please reference your name, address, order number, resizing or repair issue and a photo of the damaged piece.
Repairs may only be processed by mail.
Customer is responsible for cost of repair or alteration as well as shipping.
Ship pieces to the address listed below. Kindly ensure items are shipped in the original packaging and in a shipping box to avoid further damage. (Sending the jewelry in an envelope may further damage the item and we will not be able to accept it). We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit.
Gina Cueto Jewelry
Attn: Repairs Department
162 NE 25th Street #913
Miami, FL 33137
A sales representative will reach out after we receive the package to finalize details and payment information.
We are pleased to offer a one-time complimentary cleaning within one year of purchase. Customer is responsible for all related shipping costs for returns and exchanges.
Please refer to our Jewelry Care page for detailed instructions on how to care for your Gina Cueto Jewelry.